Privacy Policy for Monica Fuentes Coaching

Updated Date: January 2, 2025
 Website: www.monicafuentes.com

Your privacy is important to us. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you visit our website, access our services, or communicate with usโ€”whether you're located in the United States, Canada, or the European Union.

1. Who We Are

This website is operated by Monica Fuentes Coaching, a business offering coaching, courses, digital resources, and live event experiences. For the purpose of the EU General Data Protection Regulation (GDPR) and UK Data Protection Act, and clients or users located in the EU or the UK, Monica Fuentes Coaching is the Data Controller.

  • Email: info -at- monicafuentes.com
  • Correspondence Address: Apt 4, Correos de Costa Rica, Turrialba, Costa Rica

2. What Information We Collect

We collect personal information in two ways:

a. Information You Provide Directly:

  • Name, email address, phone number, mailing address (if applicable)

  • Payment or billing details via secure third-party processors

  • Your preferences, purchases, and survey responses

b. Information Collected Automatically:

  • IP address, device type, browser type, location data

  • Pages visited, time on site, click behavior (via cookies and tracking tools)

3. How We Use Your Information

Your information may be used to:

  • Provide coaching services or fulfill product purchases

  • Respond to your questions and support requests

  • Deliver email newsletters and marketing content (with your consent)

  • Improve our website, services, and client experience

  • Comply with applicable legal obligations

4. Legal Bases for Processing (EU/UK Residents)

We process your data under these lawful bases:

  • Consent โ€“ when you sign up for updates or freebies

  • Contract โ€“ to fulfill your purchases or service agreements

  • Legal obligation โ€“ to comply with tax or regulatory requirements

  • Legitimate interest โ€“ for analytics, internal recordkeeping, or to grow our business (opt-out available)

5. Sharing Your Information

We only share your data with:

  • Trusted third-party services such as Kajabi (course platform), ConvertKit (email marketing), Zapier (Automation platform), Stripe/PayPal (payments), GoHighLevel (CRM) and Google Analytics (tracking)

  • These services are bound by their own privacy and data protection terms

We do not sell, rent, or share your data with advertisers or outside marketers.

6. International Data Transfers

If you reside outside the U.S., your data may be transferred to servers in the United States. We ensure compliance with GDPR via Standard Contractual Clauses or similar safeguards when handling international transfers.

7. Data Retention

We retain personal data only as long as needed to:

  • Fulfill your requests

  • Provide services

  • Meet legal, tax, or accounting obligations

You can request deletion at any time by emailing [insert email].

8. Cookies and Tracking

Our website uses cookies and tracking technologies for:

  • Analytics and performance monitoring

  • Site customization and functionality

  • Marketing and retargeting (e.g., Facebook Pixel)

You can disable cookies in your browser or use opt-out tools for specific services (e.g., Google Ads, Facebook).

9. Your Rights

You have the right to:

  • Access your data

  • Request correction or deletion

  • Withdraw consent at any time

  • Restrict or object to processing

  • Request data portability

To exercise your rights, contact [insert email].

10. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect information from minors.

11. Email List Opt-Out Instructions

If you no longer wish to receive emails from us, you can unsubscribe at any time by clicking the "Unsubscribe" or "Manage Preferences" link in any email you receive from us via Kajabi. This ensures your preferences are honored immediately and securely.

12. Data Security

We use industry-standard measures to protect your data, including:

  • SSL encryption

  • Secure third-party platforms

  • Access restrictions

13. Affiliate Disclosure

Some content on this site may contain affiliate links. If you click and purchase through these links, we may receive a commission at no extra cost to you. We only recommend products or services we truly believe in.

14. California Consumer Rights (CCPA/CPRA)

If you're a California resident, you have the right to:

  • Know what personal data is being collected and why

  • Request access to your data

  • Request deletion of your data

  • Opt out of the sale of your personal data

To make a request, email us at [insert email]. We will verify your identity before processing your request and respond within 45 days.

We do not sell your personal information.

15. Third-Party Links Disclaimer

Our website may include links to other sites. We are not responsible for their content, privacy practices, or security. Please review the privacy policies of those external sites before sharing any information.

16. Updates to This Privacy Policy

We reserve the right to update this policy at any time. Changes will be posted on this page with an updated effective date. You are encouraged to review it regularly.

17. Contact Us

Questions or privacy-related requests?
 Contact us at:
 Email: info -at- monicafuentes.com
 Business Name: Monica Fuentes Coaching